Positively Outrageous Service by T. Scott Gross. My brother sent me this book. He's in charge of hiring for a large organization of pilots (name withheld) and he ordered one of these books for each pilot. He thought I'd like it and so far it's great! I've always been BIG into Customer Service, whether it was waiting tables in college, dental assisting or working for the Medical Animation/Illustration company, I pride myself in Fabulous Customer Service. I'm sure there's a lot to learn.
http://www.amazon.com/Positively-Outrageous-Service-Scott-Gross/dp/0446394688
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My Journey to Something Bigger. Something Better. I recently began a new journey. I thought I would write it down. For me, for my friends and my family. This is also a solicitation for support and enthusiasm from others who have taken, or are taking a similar Journey.
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2011
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January
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- Four Hundred and Seventy Dollars
- Four Hundred and Seventy Dollars
- Permission
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- Soup. Soup. Soup.
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- The Hawk, Revisited
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- YUMMY BREAD!!!
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- For our Friends in Atlanta
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- Here I come, 2011
- Here I come, 2011
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